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I hate texting. Granted is good for a short one-line message like, “Meet me a Joe’s after work.” It is not good for expressing thoughts and ideas of any depth. I have encountered so many misunderstanding through texting. A phone call is better getting the correct message across. Face to face personal visit, if done right, is the best way to eliminate any misunderstanding.
In my search for better communication, I went to Google. There I found hundreds of articles giving advice as to what makes good communication an individual or from one individual and a group.
After being active member of Toastmaster and reading through several articles and books on the subject. The bulk of good communication relies upon the speaker. If the speaker blames the listener for not understanding, it is denial on part of the speaker to his or her deficits.
The three simple two-word statements can improve one’s communication ability. They are Feedback/Response, Physical Presence, and Words Spoken.
Communication in a speech to a group or in a one-on-one talk is a two way. The messenger speaking. Then the receiver the individual or individuals who are listening. It is important for the speaker to look for the reactions from the listeners.
Feedback/Response can be given in a couple different forms. One form is a formal written evaluation. The second is verbal response. Both is to let the speaker know what the listener liked and what the speaker can do to improve their skills.
Important feedback to the speaker is what the speaker observes while speaking. Is the listener looking at their cell phone? This speaks loudly of the lack of interest to what is being said. A listener leaning forward to catch and digest every word spoken speaks loudly the message is received with interest.
Physical Presents conveys from the speaker to the listener the importance of the message. This can be classified as non-verbal communication. Eye contact, hand gestures, and posture are the three basic ones.
Eye contact between the speaker and the listener is vital. It conveys interest and importance.
Out stretch hands and arms like you are going to hug someone speaker to welcoming and inclusion. A left hand holding the right speaks to coming together in unity. Out stretch hand with palm facing out is a nonverbal signal to stop and wait.
Words Spoken I have placed third in my list. Some may argue it should be first in my list. I contend that without the physical presence and feedback the true intent of the message could be missed. Reliance on just the spoken words gives a burden on the speaker to form the words as well as the vocal variety to deliver the message. He or she would depend heavily on that the feedback was in line to the words they are speaking.
All public speaking and communication classes often put a heavy emphasis on vocal variety. Changing volume and rhythm of words spoken will make the message so much more memorable. Case in point from 1960 John F Kennedy.
“Ask not what your country can do for you. Ask what you can do for your country. Ask what together we can do.”
Any communication from a public speech to talking with a loved one needs to be viewed as a choreographed message involving nonverbal and verbal elements in the message. A message needs to be adjusted according to the response/feedback of the listeners.
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